In Van WiFi Terms and Conditions of Sale

Important information:

This document sets out the terms and conditions for the provision of Camping Connect In-Van Wi-Fi. Your agreement with us for the provision of this service is made up of this agreement and the following terms (each including any other document or information we refer to in such documents):

1.0 – Definitions

Camping Connect: CampingConnect Ltd registered in England and Wales with company number 07803018 whose registered office is at C/O Bevan Buckland LLP, Langdon House, Langdon Road, Swansea, Wales, SA1 8QY (also referred to as “us” or “we”);

Customer: the individual accessing the IVW Service in accordance with these terms (also referred to as “you”);

Equipment: the equipment provided to the Customer for the purpose of supplying the IVW Service, as described in clause 5.

Fair Usage Policy: Camping Connect’s policy for use of the IVW Service by Customers, a copy of which is annexed to this Agreement;

Installation Fee: means the fee of £250 payable by the Customer for the installation of the IVW Service access point.

Network: the Wi-Fi network provided to the Customer;

Privacy Policy: Camping Connect’s privacy policy, a copy of which can be accessed by clicking the link in important information;

In-Van Wi-Fi Service: the provision of the Network by Camping Connect as explained in Clause 2 (also referred to as IVW Service);

Site: the campsite, leisure-park or other place from which the Customer accesses the IVW Service.

2.0 – In Van Wi-Fi – When your service starts, installation of Equipment and when the service ends

2.1 Camping Connect provides the Customer with the In-Van Wi-Fi Service, which is the ability to access the internet and send and receive data through the Network and through the internet using wireless technology from the Equipment.

2.2 We will be deemed to have accepted your order to purchase the IVW Service when we email you to accept it, at which point a contract will come into existence between you and us. If we are unable to accept your order for whatever reason, we will inform you of this in writing and not charge you for the IVW Service.

2.3 Installation of the Equipment will typically take between 1 and 4 weeks. This will vary depending on the location of the Site.

2.4 Customers will be advised of their installation date by the engineer who will call to arrange an installation slot once an order has been placed. This will happen after the order has been processed and not at the time of purchase.

2.5 The customer is responsible for arranging access to the caravan, either by being present for the installation or by allowing access by the Site office. If the Customer fails to provide adequate access and installation is not possible, Camping Connect may charge a missed appointment fee outlined in clause 8.4 and the installation may need to be rearranged leading to a new slot being arranged which may take further 1-4 weeks.

2.6 You are agreeing to purchase the IVW Service for one year, starting on the installation date (the Term). The IVW Service shall continue for the Term and shall automatically extend for 12 months (the Extended Term) at the end of the Term and at the end of each Extended Term thereafter. You may give written notice to us not later than 1 month before the end of the Term or the relevant Extended Term, to terminate the IVW Service at the end of the Term or the relevant Extended Term, as the case may be.

2.7 If you have paid annually, this means that on the first anniversary of the installation date we will take the annual payment for the Extended Term. If you have paid monthly, we will continue to take monthly payments as we did before.

2.8 Without affecting any other right or remedy available to it, the Company may terminate the IVW Service upon the expiry of the Term.

2.9 The provision of the installation service will require Camping Connect or its approved contractor to fit external equipment along with running and termination of cabling to the internal equipment on the premises. This will involve the requirement to drill access holes to the premises along with any necessary fixing of cabling. Camping Connect and its contractor(s) will not be liable for any alterations to customer’s premises that result from the installation or removal of said equipment and/or wiring including any holes in walls, cable wiring or antenna mounting brackets; although great care will be used to make the installations reasonably appealing.

3.0 – Cancellations

3.1 The Customer can cancel at any time prior to the installation date and receive a full refund.

3.2 The Customer can cancel within 14 days of the installation date and return the Equipment to Camping Connect in accordance with clause 3.3.

3.3A £25 administration fee will apply in these circumstances and will be deducted from the amount of any refund due to the Customer. If no refund is due, the Customer will receive an invoice for the £25 within 7 days of cancellation.

3.4 Any refunds payable by Camping Connect shall be paid using the bank details used by you to originally purchase the IVW Service. We shall endeavour to make such refund within 7 days from the date that we agree in writing that a refund is due and payable. Such refunds may, however, be subject to deductions in the event that we have already started providing the IVW Service, in which case you must pay us for the IVW Service provided and a pro-rata deduction shall be made to the refund.

3.5 All IVW Service agreements are for a minimum period of 12 months. Cancellation during the minimum contract period will incur a charge of the lower value of:

3.6 The required notice period for all cancellations is 28 days. Requests to cancel the IVW Service should be made in writing to [email protected] or online via this link.

4.0 – Payment

4.1 When purchasing the IVW Service you will be able to select whether you wish to pay annually or by monthly instalments. Your first payment (whether annually or monthly) will become payable on the installation of the Equipment in accordance with clause 2.

4.2 Payment for installation and Equipment for the IVW Service will be requested at the time of registration and will be due before installation of the IVW Service access point.

4.3 Payments will be taken using the banking details you have provided and will be taken via PayPal account or by direct debit.

4.4 If for whatever reason your payment is unsuccessful, you will not be able to access the IVW Service until we have received full payment of the relevant instalment.

5.0 – In Van Wi-Fi – Customer equipment 

5.1 The IVW Service will be delivered via outdoor infrastructure and an indoor router. The model and manufacturer of these items may change from time to time.

5.2 The Customer is responsible for insuring the Equipment and must ensure the Equipment is safe from any damage that may affect performance for the duration of the Term or Extended Term as applicable.

5.3 Camping Connect will endeavour to repair or replace any faulty equipment based on the manufacturer’s warranty. The Customer must send any Equipment to be repaired or replaced safely and securely to the address provided by Camping Connect at the Customer’s own expense using a tracked delivery service. Camping Connect is not responsible for items lost or damaged in transit.

5.4 Any damaged or faulty Equipment will be thoroughly inspected and the Customer may be liable to cover the cost of any replacement Equipment in the event the damages are outside of the manufacturer’s warranty. All equipment will be tested and returned to the Customer on successful troubleshooting.

5.5 Title and risk in the Equipment passes to the Customer on receipt by Camping Connect of the Installation Fee.

5.7 If the Equipment is provided free of charge then Camping Connect retains ownership of this and it must be returned to at the end of the contract period or on cancellation of the service. Where we hire equipment to you it will be our property at all times and we may need to alter or replace it from time to time. For us to do this, we will need reasonable access to your premises. If we or you end these agreements, if you decide to disconnect from some of our services, or if you wish to take up an offer to upgrade the equipment we provide to you, you must return the equipment to us or (if we choose) make it available for collection in a reasonable condition, allowing for fair wear and tear. If you fail to return or make available the equipment for collection for any reason, we are entitled to charge you for the replacement cost and reasonable recovery costs of the equipment If we hold any money we may use that money towards the cost of the equipment.

5.7 If after cancellation of the service and owned equipment is not not retained by the customer and is left at the premises after a period of 28 days the ownership of the equipment will pass back to Camping Connect and we reservce the right to a)dispose or b)re-use the equipment as we see fit.

6.0 – In Van Wi-Fi – Using the service

6.1 Speeds can vary depending on Network congestion and the device used.

6.2 The IVW Service may be impaired by geographic, atmospheric or other conditions or circumstances beyond our control. We will provide a telephone helpdesk. Details of this are available on the Camping Connect Website support.campingconnect.co.uk. Once notified in accordance with this clause 6.2, we will use reasonable endeavours to resolve any issue to the extent it relates to our provision of the IVW Service. If we think that a fault you have reported does not relate to the IVW Service or is as a result of circumstances outside our control, we will tell you when you call us.

6.3 As part of the IVW Service, some Sites have asked us to block certain website addresses and you will not be able to access such website addresses while you are connected to the IVW Service

6.4 Except for website address blocking described above, you accept that we have no control over the information transmitted via the IVW Service. We have no liabilities or obligations to you in respect of such information and/or such use.

6.5 You accept that we have no control over the information you transmit over the IVW Service and that we do not examine the use to which you put the IVW Service or the nature of the information you send or receive. We have no liabilities or obligations to in respect of such information and/or such use.

6.6 You must not use the IVW Service or allow the IVW Service to be used:

6.7 We take all types of misuse very seriously, and by entering into this agreement you agree to take all steps necessary to make sure that it does not happen. If we believe you have misused the IVW Service or have allowed anyone else to misuse the IVW Service, we may take immediate action to suspend the IVW Service or end your agreement with us pursuant to clause 10.

6.8 You are responsible for continuing to make sure that any equipment you use to access the IVW Service is:

6.9 If you use the IVW Service to access content or software owned or licensed by others who ask you to accept their terms of use, you must keep to these terms.

6.10 You agree to compensate us for any losses, damages, claims or expenses suffered in connection with for any claims or legal action made or threatened against us any third party in relation to your use of the IVW Service. We will tell you of such claims or legal action and update you on their progress if practicable. We may also consider any representations you want to make but are not under any obligation to act in accordance with such representations and are free to conduct any claims or proceedings as we see fit.

6.11 You hereby acknowledge and accept that you are responsible for any acts or omissions of any third parties whom you allow to use the Services and if they breach any of these terms it shall be as if you have breached them yourself.

7.0 – Security

7.1 Whilst security is not offered as part of the IVW Service, the IVW Service does not prevent you from having extra security e.g. firewalls on your equipment or customer networks.

7.2 Due to the nature of the IVW Service, you accept that we cannot guarantee the security of the IVW Service against unlawful access or use. You should make sure that you have adequate security to prevent unlawful access to or use of the IVW Service, access to your computing equipment or disclosure of confidential information.

7.3 You accept that we do not guarantee the integrity, authentication, and confidentiality of the information, files and data (including but not limited to banking information) you may wish to exchange over the internet.

7.4 If you are supplied with a login password to access the IVW Service by Camping Connect then you must take all necessary steps to keep that password confidential and secure and you must use it properly and not exchange, transfer or sell that password to any third party. For further information – http://support.campingconnect.co.uk

8.0 – Other things we may need to do

8.1 We may monitor and record calls made to the helpdesk. We do this for training purposes and to improve the quality of our helpdesk. Occasionally, for operational reasons, we may have to:

8.2 interrupt the IVW service and if we do so, we will restore it as quickly as we can;

8.3 change the login password or disable the password login if a password is required for the IVW service at a specific network, and if we do so, we will notify you of the new password as soon as practicable.

8.4 Camping Connect reserves the right to charge the customer for services listed below. These costs can be raised by invoice or paid by credit or debit card. These will be quoted in writing and agreed in advance before we carry out any works unless agreed otherwise.

Charges may also be applicable for the following and will be charged to your account if required: Any defects found in the company’s reasonable opinion, not limited to: Misuse or neglect, Tampering with the equipment, wilful or accidental damage, utilisation of incorrect mains voltage with the equipment, unsatisfactory environmental conditions, the connection of unapproved accessories, attachments or devices or from failure to follow instructions or advice of the Company or the Equipment manufacturer.

9.0 – Our responsibility to you

9.1 Unfortunately, we cannot guarantee that the service will never be faulty. Unless these terms and conditions say otherwise, we have no liability (to the extent permitted by law) to you (whether or not we are negligent) for any direct financial loss, loss of profit, revenue, time, anticipated savings or profit or revenue, opportunity, data, use, business, wasted expenditure, business interruption, loss arising from disclosure of confidential information, loss arising from or in connection with use of the service or inability to use or access the IVW Service or a failure, suspension or withdrawal of all or part of the IVW Service at any time or damage to physical property or for any other similar direct loss that may arise in relation to this agreement whether or not we were advised in advance of the possibility of such loss or damage.

9.2 Unless these terms and conditions say otherwise, we have no liability (to the extent permitted by law) to you (whether or not we are negligent) for any indirect or consequential loss or damage whatsoever.

9.3 We do not warrant or guarantee that the IVW Service will be compatible with your equipment, any software that you may use or your communications network. We cannot guarantee the performance of the internet or that you will be able to use the internet. Using the internet is at your own risk. If you are a consumer, nothing in the paragraphs above affects your rights under the law relating to faulty or wrongly described service.

10.0 – Matters beyond our reasonable control

10.1 Sometimes we may be unable to provide the IVW Service because of something beyond our reasonable control, which may include: lightning, flood, severe weather, fire, explosion, terrorist activities, anything done by Government or other competent authority or industrial disputes. There may be other reasons too. In these cases, we do not have any liability to you for not providing you with the IVW Service.

10.2 If we are prevented from providing the IVW Service due to matters beyond our reasonable control for a period of 30 days or more, we are entitled to terminate this agreement immediately on giving notice and will refund you for any amounts paid in relation to the IVW Service for a period which we were unable to provide the IVW Service.

11.0 – If you breach this agreement

11.1 – In the event of:

then we shall be entitled, in our absolute discretion, to immediately terminate this agreement without any liability or obligation to refund.

11.2 In the event of a breach of this agreement which is capable of remedy, rather than immediately terminate pursuant to clause 11.1, we will normally instead suspend the Service and give you an opportunity to put matters right win accordance with clause 11.3.

11.3 Should we suspend the IVW Service pursuant to clause 11.2 or choose, in our absolute discretion, to suspend rather than enforce our right to terminate pursuant to clause 11.1, then we will tell you what needs to be done before we reinstate it. If such actions are not taken within 7 days of us giving notice, we will thereafter be entitled to immediately terminate this agreement without giving notice and without any liability or obligation to refund any monies paid by you for the IVW Service.

11.4 Sometimes we may choose to ignore it if you break one of our terms and conditions, or we may choose not to enforce a particular term. But even if we do this, we can still choose to enforce that term or take action because you break that or any other term in the future and ignoring a breach or not enforcing a term does not constitute a waiver of any of our rights under this agreement.

11.5 We are able to provide you with the Service because we have a contract with the Site owner. If for any reason whatsoever our agreement with the Site owner comes to an end, we are entitled to terminate this agreement immediately on giving notice. In the event of termination in accordance with this clause 11.5 we will refund you for any amounts paid in respect of the Service for a period where the Service hasn’t been used.

12.0 – Other important terms

12.1 We may transfer our rights and obligations under these terms to another organisation. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

12.2 This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

12.3 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

12.4 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Service, we can still require you to make the payment at a later date.

12.5 Unless otherwise stated in this agreement, notices given under this agreement shall be in writing and delivered to the following addresses:

12.6 If any provision of this agreement is held to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction, such provision shall be severed and the remainder of its provisions will continue in full force and effect as if this agreement has been executed with the invalid, illegal or unenforceable provision omitted.

12.7 An obligation on you within this agreement not to do something included an obligation on you not to agree or allow that thing to be done.

12.8 These terms are governed by English and Welsh law and you can bring legal proceedings in respect of the products in the English and Welsh courts.