Wi-Fi consumer terms and conditions
This document sets out the terms and conditions for the provision of all Camping Connect services either hotspot WI-Fi service, In-Van Wi-Fi (IVW).
Your agreement with us for the provision of this service is made up of this agreement and the following terms (each including any other document or information we refer to in such documents):
Equipment: the equipment provided to the Customer for the purpose of supplying the IVW Service, as described in clause 8.1.
Fair Usage Policy: Camping Connect’s policy for use of the IVW Service by Customers, a copy of which is annexed above;
Privacy Policy: Camping Connect’s privacy policy, a copy of which can be accessed by clicking the link above;
In-Van Wi-Fi Service: the provision of the Network by Camping Connect as explained in Clause 7.1 (also referred to as IVW Service or DTV service where by the site operator purchases some or all of the services on behalf of the customer);
IVW Installation Fee: means the agreed fee payable by the Customer for the installation of the IVW Service access point.
Hotspot WI-FI Service: means the ability to access the internet and send and receive data through our wireless network and through the internet using wireless technology from a designated site with access points for the service.
Network: the Wi-Fi network provided to the Customer;
Service: the provision of the Network by Camping Connect as either a Hotspot Wi-Fi or In Van Wi-Fi option;
Site: the campsite, leisure-site or another place from which the Customer accesses the Service.
Voucher: means the vouchers which can be purchased by the Customer in order for them to access the Services. For further details of the vouchers available please see here
2.1 These terms apply to all services provided by Camping Connect and the usage of any Camping Connect Service confirms acceptance of these terms and conditions.
2.2 We have made a best effort to separate out where relevant the different sections for specific services (i.e. Hotspot Wi-Fi service and IVW services).
2.3 Any processing of personal data will be carried out in accordance with our privacy policy, a copy of which can be found here.
2.4 If you breach the agreement we are entitled to terminate the agreement and service without liability or obligation to refund.
In the event of:
then we shall be entitled, in our absolute discretion, to immediately terminate this agreement without any liability or obligation to refund.
2.5 Use of the Camping Connect network is subject to the general restrictions outlined below. If abnormal, illegal, or unauthorised behaviour is detected, including heavy consumption of bandwidth, Camping Connect reserves the right to permanently suspend/disconnect the service or offending devices from the Camping Connect network.
2.6 This may include:
2.7 Camping Connect is not responsible for any power outages that occur on site which may have an impact on the delivery of the internet service but will work with the site operator to ensure that the service is restored as soon as practicable.
2.8 For Hotspot Wi-Fi services, If the service is affected due to problems under our control, we will endeavour to fix the issue as quickly as we can and will refund the Hotspot Wi-Fi time lost – see section 13.0.
For IVW customers:
2.9 You are responsible for ensuring we can get access to install the equipment. If we are unable to get in to do the work we reserve the right to charge you for a cancelled visit and rearrange it with you but this will cause a delay in installation. Please see sections 7.0/10.0 for full details.
2.10 Once the equipment is purchased, delivered and installed, you own it and as such, we expect you to insure it and keep it in good condition – if you dont we will need to charge you to fix it. See section 10.0 for further details
2.11 If the equipment becomes defective, we will replace it as all Equipment carries Return to Base Warranty. This means you, The Customer are responsible for sending the item back to us where the product should be insured and should have courier tracking number. If it is outside of that warranty period, we will expect you to pay for the replacement equipment and fitting charge see 8.0 for full details.
2.12 If you break the equipment we will charge you to replace it and install the new equipment. Please see section 10.0 for full details
2.13 If you choose to move your van or change caravan and this requires a relocation of the equipment, we will charge as per the charges laid out in section 10.0.
2.14 Once you have made a booking and we have confirmed a time and date for installation, If we are unable to get access to your van, we reserve the right to charge a failed visit charge as per section 10.0.
2.15 If you alter the set up or any alteration that you or another service provider makes to your van, causing the service to stop working, we preserve the right to charge a fee if we are called out to fix the service due to any reason that is not our fault. See section 10.0 for additional charges.
2.16 Sometimes we may be unable to provide the Service because of something beyond our reasonable control, which may include: lightning, flood, severe weather, fire, explosion, terrorist activities, anything done by Government or other competent authority or industrial disputes. There may be other reasons too. In these cases, we do not have any liability to you for not providing you with the Service.
2.17 If we are prevented from providing the Service due to matters beyond our reasonable control for a period of 30 days or more, we are entitled to terminate this agreement immediately on giving notice and will refund you for any amounts paid in relation to the IVW Service for a period which we were unable to provide the IVW Service.
2.18 All services are provided “as is”. Camping Connect will endeavour to provide a service for all customers, however there is no guaranteed signal level or speed requirement.
2.19 All services are delivered with an “up to” speed. Depending on network traffic and the customer’s location, the exact speeds received by the customer may vary.
2.20 Occasionally, for operational reasons, we may have to:
2.20.1 interrupt the service and if we do so, we will restore it as quickly as we can;
2.20.1 change the login password or disable the password login if a password is required for the service at a specific network, and if we do so, we will notify you of the new password as soon as practicable, using the contact details you have provided
2.21 For all customers, It is your responsibility to ensure that your service is secure and you accept that by using this service that there are significant security, privacy and confidentiality risks inherent in accessing or transmitting information through the internet – please see section 9.0 for further details.
2.22 Camping Connect is not responsible for loss of service from circumstances that are beyond its control or considered to be an “Act of God”.
3.1 We take all types of misuse very seriously, and by entering into this agreement you agree to take all steps necessary to make sure that it does not happen. If we believe you have misused the Service or have allowed anyone else to misuse the Service, we may take immediate action to suspend the Service or end your agreement with us pursuant to clause 2.5.
3.2 In the event of a breach of this agreement which is capable of remedy, rather than immediately terminate pursuant to clause 3.1, we will normally instead suspend the Service and give you an opportunity to put matters right in accordance with clause 3.3.
3.3 Should we suspend the Service pursuant to clause 3.2 or choose, in our absolute discretion, to suspend rather than enforce our right to terminate pursuant to clause 2.4, then we will tell you what needs to be done before we reinstate it. If such actions are not taken within 7 days of us giving notice, we will thereafter be entitled to immediately terminate this agreement without giving notice and without any liability or obligation to refund any monies paid by you for the Service.
3.4 The following are representative examples only and do not comprise a comprehensive list of illegal uses:
3.5 The following are representative examples only and do not comprise a comprehensive list of unacceptable uses:
4.1 All Hotspot Wi-Fi products come with a time expiry. The product will be deemed “expired” when the time limit has been reached. The time limit of each product is clearly stated during the registration process.
4.2 Direct to Van services do not have a fixed data usage limit but are subject to our “fair usage policy”. This is to ensure that one customer does not negatively affect the connection for other customers. Heavy usage will be generally defined as in excess of 750GB per month, however this may vary between locations at the discretion of Camping Connect.
4.3 Customers who regularly transfer excessive amounts of data may have their connection restricted. Camping Connect can reduce the connection speed of high data users, or temporarily disconnect their device from accessing the network.
4.4 Customers on 20+ Mbps services will be subject to traffic shaping policies which may restrict the download speed of the connection during periods of sustained heavy usage.
5.0 As part of the Service, some Sites have asked us to block certain website addresses and you will not be able to access such website addresses while you are connected to the Service.
5.1 The Service may be impaired by geographic, atmospheric or other conditions or circumstances beyond our control. We will provide a helpdesk and details of this are available on the Camping Connect Website support.campingconnect.co.uk.
Once notified in accordance with this clause 5.1, we will use reasonable endeavours to resolve any issue to the extent it relates to our provision of the Service.
If we think that a fault you have reported does not relate to the Service or is as a result of circumstances outside our control, we will tell you when you raise a ticket with us.
5.2Speeds can vary depending on Network congestion and the device used.
5.3 Except for website address blocking described above, you accept that we have no control over the information transmitted via the Service. We have no liabilities or obligations to you in respect of such information and/or such use.
5.4 You accept that we have no control over the information you transmit over the Service and that we do not examine the use to which you put the Service or the nature of the information you send or receive.
5.5 You must not use the Service or allow the Service to be used:
5.6 For Hotspot Wi-Fi users, In the event of a suspension pursuant to this clause 5.6 you will not be entitled to a refund for any part of a Voucher that has not been used.
5.7 You are responsible for continuing to make sure that any equipment you use to access the Service is:
5.8 If you use the Service to access content or software owned or licensed by others who ask you to accept their terms of use, you must keep to these terms.
5.9 You agree to compensate us for any losses, damages, claims or expenses suffered in connection with any claims or legal action made or threatened against us by any third party in relation to your use of the Service.
5.10 We will tell you of such claims or legal action and update you on their progress if practicable. We may also consider any representations you want to make but are not under any obligation to act in accordance with such representations and are free to conduct any claims or proceedings as we see fit.
5.11 You hereby acknowledge and accept that you are responsible for any acts or omissions of any third parties whom you allow to use the Services and if they breach any of these terms it shall be as if you have breached them yourself.
6.1 Camping Connect provides the Customer the ability to access the internet and send and receive data through our wireless broadband network and through the internet using wireless technology from a designated site with access points for the service. The Service we provide to you under these terms is for consumer use only.
6.2 We will be deemed to have accepted your order to purchase a Voucher when we email you to accept it, at which point a contract will come into existence between you and us. If we are unable to accept your order for whatever reason, we will inform you of this and not charge you for the Voucher.
6.3 It is your responsibility to ensure your details are correct and up-to-date.
6.4 Once you have purchased the Voucher, the Service subsequently starts on the earlier of (i) when you access it using the voucher code issued on the relevant login page or (ii) when you enter the correct password when logging on at selected sites.
6.5 The length of time that you will be allowed to access the Service is dependent on the Voucher purchased and is subject to your compliance with these terms and conditions.
6.6 Your agreement ends when the voucher you have purchased expires unless terminated earlier pursuant to clause 12 of this agreement. If Vouchers are not used or only part used, the Voucher (or remaining balance) will expire 12 months from the date of purchase.
6.7 Voucher codes will only be valid for the time period to which the Voucher relates, starting at the date/time of purchase. If you do not use the voucher code in time, you must contact us to request a new voucher code. We may charge a reasonable administration fee for the issuing of a new voucher code.
6.8 You have 14 days from the date you purchase your Voucher to change your mind. If you change your mind during this period, you must notify us in writing and, provided that you have acted in accordance with these terms, you shall then be entitled to receive a refund in accordance with section clause 13.4. Whilst we will accept any clear written statement from you confirming your wish to cancel pursuant to this clause 6.7, for our model cancellation form please see online via this link or made in writing to [email protected].
6.9 Voucher upgrades
6.10 Camping Connect is unable to upgrade existing Vouchers already purchased to subsequently include additional devices or additional time.
6.11 If you have purchased an incorrect Voucher, only if the voucher is unused and the mistake is notified to us within 14 days of purchase will we be able to issue you with a refund in accordance with clause 13.4.
7.1 The In-Van Wi-Fi Service allows you internet access using fixed wireless or hybrid fibre or copper technology from the Equipment installed in your van.
7.2 Once you get an email back from us accepting the order, the contract is deemed to be in place. If we are unable to accept your order for whatever reason, we will inform you of this in writing and you will not be charged.
7.3 Camping Connect will use best endeavours to ensure the schedule and fit the Equipment within four (4) weeks from confirmation of order. This will vary depending on the location of the Site and availability of engineering so you accept that this could take longer and, therefore, unexpected issues such as capacity or equipment availability issues can be discovered. The estimated installation date does not have any contractual terms associated with it but is the most solid estimate of the process and is generally a good indication of when you can expect to have your service connected.
7.4 Customers will be advised of their installation date by Camping Connect who will use a combination of email, SMS and phone calls to arrange an installation slot once an order has been placed. This will happen after the order has been processed and not at the time of purchase.
7.5 The customer is responsible for arranging access to the caravan, either by being present for the installation or by allowing access by the Site office. If the Customer fails to provide adequate access and installation is not possible, Camping Connect may charge a missed appointment fee outlined in clause 10.3 and the installation may need to be rearranged leading to a new slot being arranged which may take further 1-4 weeks.
7.6 The agreement is for 12 months starting on the installation date, unless stated otherwise on your agreed package. We require 30 days notice in writing before the end of the contract to terminate the service, or the service will auto-renew.
7.9 The installation process required to fit the equipment will require minor work being done on the premises (drilling/cabling), and great care will be taken to make the installations reasonably appealing however, we cannot accept liability for any alterations to customer’s premises that result from the installation or removal of the equipment
7.10 By arranging access to the caravan, the customer consents to Camping Connect and/or its approved contractor to install the equipment. Camping Connect will not be liable for any damage caused during unattended installations or damage claimed after a customer has signed a completion of work document.
8.1 The IVW Service will be delivered via outdoor infrastructure and an indoor router. The model and manufacturer of these items may change from time to time.
8.2 The Customer is responsible for insuring the Equipment and must ensure the Equipment is safe from any damage that may affect performance for the duration of the Term or Extended Term as applicable.
8.3 Camping Connect will endeavour to repair or replace any faulty equipment based on the manufacturer’s warranty. The Customer must send any Equipment to be repaired or replaced safely and securely to the address provided by Camping Connect at the Customer’s own expense using a tracked delivery service. Camping Connect is not responsible for items lost or damaged in transit.
8.4 Any damaged or faulty Equipment will be thoroughly inspected and the Customer may be liable to cover the cost of any replacement Equipment in the event the damages are outside of the manufacturer’s warranty. All equipment will be tested and returned to the Customer on successful troubleshooting.
8.5 Title and risk of the Equipment passes to the Customer on receipt by Camping Connect of the Installation Fee.
8.7 If the Equipment is provided free of charge then Camping Connect retains ownership of this and it must be returned to us at the end of the contract period or on cancellation of the service. Where we hire equipment to you it will be our property at all times and we may need to alter or replace it from time to time. For us to do this, we will need reasonable access to your premises. If we or you end these agreements, if you decide to disconnect from some of our services, or if you wish to take up an offer to upgrade the equipment we provide to you, you must return the equipment to us or (if we choose) make it available for collection in a reasonable condition, allowing for fair wear and tear. If you fail to return or make available the equipment for collection for any reason, we are entitled to charge you for the replacement cost and reasonable recovery costs of the equipment If we hold any money we may use that money towards the cost of the equipment.
8.8 If after cancellation of the service and owned equipment is not not retained by the customer and is left at the premises after a period of 28 days the ownership of the equipment will pass back to Camping Connect and we reserve the right to a)dispose or b)re-use the equipment as we see fit.
9.1 Whilst using the services provided, you hereby expressly acknowledge and agree that there are significant security, privacy and confidentiality risks inherent in accessing or transmitting information through the internet, whether the connection is facilitated through wired or wireless technology.
9.2 Security issues include, without limitation, interception of transmissions, loss of data, and the introduction of viruses and other programs that can corrupt or damage your computer.
9.3 Accordingly, you agree that Camping Connect and/or the provider of this network is not liable for any interception or transmissions, computer worms or viruses, loss of data, file corruption, hacking or damage to your computer or other devices that result from the transmission or download of information or materials through the internet service provided.
9.4 Whilst security is not offered as part of the Service, the Service does not prevent you from having extra security e.g. firewalls on your equipment or customer networks.
9.5 Due to the nature of the Service, you accept that we cannot guarantee the security of the Service against unlawful access or use. You should make sure that you have adequate security to prevent unlawful access to or use of the Service, access to your computing equipment or disclosure of confidential information.
9.6 You accept that we do not guarantee the integrity, authentication, and confidentiality of the information, files and data (including but not limited to banking information) you may wish to exchange over the internet.
9.7 If you are supplied with a login password to access the Service by Camping Connect or a site operator, then you must take all necessary steps to keep that password confidential and secure and you must use it properly and not exchange, transfer or sell that password to any third party. For further information – http://support.campingconnect.co.uk
10.1 Camping Connect retains the right to increase the cost of its service to customers annually on 1st January each year as follows;
10.1.1 For customers who have made annual one-off up-front payment(s) on expiry of their current live service period.
10.1.2 For customers paying by regular recurring monthly payment from 1st March, or as soon as it is practicable for Camping Connect to implement.
10.1.3 Annual or monthly payments for the IVW subscription services (service payment), must be made by credit card using our merchant services.
10.1.4 Debit and credit card transactions for subscription payments will only be accepted as one-off payments where there are arrears and to avoid suspension of service.
10.1.5 Different arrangements will apply where the service is paid by the site operator not Camping Connect.
10.1.6 All IVW services are paid for on a seasonal basis. This includes periods where the site may be closed or unavailable for customer use.
10.2 Camping Connect reserves the right to charge the IVW customers for services listed below.
10.3 These costs are raised by invoice and paid by credit or debit card. These will be quoted in writing and agreed in advance before we carry out any works unless agreed otherwise.
Service |
Charge |
Relocation of equipment |
£75 including VAT |
Standard engineer visit |
£54 per hour including VAT |
Reconnection of Service following suspension |
£35 including VAT |
Missed appointment or engineer unable to carry out installation on the day due to no access to premises |
£50 including VAT
|
Repair including replacement of damaged or missing equipment by an engineer |
Quoted on case by case basis by engineer |
10.4 Charges may also be applicable for the following and will be charged to your account if required:
10.4.1 Any defects found in the company’s reasonable opinion, not limited to: Misuse or neglect, Tampering with the equipment, wilful or accidental damage, utilisation of incorrect mains voltage with the equipment, unsatisfactory environmental conditions, the connection of unapproved accessories, attachments or devices or from failure to follow instructions or advice of the Company or the Equipment manufacturer.
11.1 Payments will be taken using the payment details you have provided and will be taken via PayPal, Stripe or other secure merchant.
11.2 Hotspot WI-FI Service
11.3 You must pay for the Voucher in full in order to receive the voucher code.
11.4 If for whatever reason your payment is unsuccessful and the voucher code has already been issued, the voucher code you have been issued will become invalid and you will not be able to access the Service until we have received full payment.
11.5 IVW Service
11.6 Payment for the equipment and installation of the service will be requested at time of order.
11.7 The service payment (either annual or monthly) will be requested on successful installation of the service.
11.8 When purchasing the IVW Service you will be able to select whether you wish to pay annually by making a deposit or by monthly instalments.
11.9 You start paying on the day of the installation.
11.10 Payment for installation and Equipment for the IVW Service will be requested at the time of registration and will be due before installation of the IVW Service access point.
11.11 If for whatever reason your payment is unsuccessful, you will not be able to access the IVW Service until we have received full payment of the relevant instalment.
11.12 If you have paid annually, if you do not cancel, providing 30 days notice, the service will auto renew so, on the first anniversary of the installation date we will take the annual payment for the Extended Term. If you have paid monthly, we will continue to take monthly payments as we did before.
11.13 All IVW services are paid for on an annual basis. This includes periods where the site may be closed or unavailable for customer use.
11.14 Different arrangements will apply where the service is paid by the site operator not Camping Connect.
11.16 Camping Connect reserves the right to increase the cost of its service to customers annually on 1st January each year as follows;
11.16.1 For customers who have made annual one-off up-front payment(s) on expiry of their current live service period
11.16.2 For customers paying by regular recurring monthly payment from 1st January or as soon as it is practicable for Camping Connect to implement.
If the customer fails to make payment for the service, then Camping Connect reserves the right to:
11.17 Camping Connect will advise customers by email of upcoming payments using their online account login details.
11.18 Accordingly, any changes in customer email or phone contact details should be advised to Camping Connect at the earliest opportunity through email to [email protected].
11.19 All services will auto renew unless cancelled by the customer. If you do not wish to renew your service notification must be made in writing to [email protected] prior to the renewal date.
12.1 The Customer can cancel at any time prior to the installation date and receive a full refund.
12.2 The Customer can cancel within 14 days of the order date and (if installed) return the Equipment to Camping Connect in accordance with clause 12.3.
12.3 A £25 administration fee will apply in these circumstances and will be deducted from the amount of any refund due to the Customer. If no refund is due, the Customer will receive an invoice and charge for the £25 within 7 days of cancellation.
12.4 Any refunds payable by Camping Connect shall be paid using the bank details used by you to originally purchase the IVW Service. We shall endeavour to make such a refund within 7 days from the date that we agree in writing that a refund is due and payable to the details of the original purchase. If the service has commenced we will deduct reasonable prorated deductions from the refund
12.5 If you do cancel within the contract period this will incur a charge of:
12.6 The required notice period for all cancellations is 30 days. Requests to cancel the IVW Service should be made in writing to [email protected] or online via this link.
12.7 We can terminate the service upon the expiry of the contract term.
12.8 After the minimum term you may continue to pay by either monthly or annual payment. If paid annually then a refund will be provided on cancellation. This is calculated on the fees that would have been paid for an equivalent monthly subscription. Where fees are paid monthly then the service will be terminated at the end of the current billing period.
12.9 Requests to cancel a service should be made in writing to [email protected]
13.1 In the event of an Outage, provided that the Outage is not related to either the personal equipment of the Customer or any acts or omissions of the Customer, we may refund the Customer an amount up to the equivalent of the cost of the Service lost as a result of such Outage (e.g. if the Customer purchases a 3 Day Voucher but experiences a 1 Day Outage, the Customer may be refunded for 1 days’ Service).
13.2 In the event that a Customer is having a technical issue (other than an Outage) and requests in writing a refund within two weeks of the date of the issue, Camping Connect will investigate each issue on an individual basis. More information can be found here. Refunds are given at our absolute discretion and depending upon the specific circumstances and results of our investigation.
13.3 We reserve the right to decline a refund if we have not been notified in writing of the issue within two weeks. Camping Connect does not offer any compensation above the agreed amount which will be calculated by reference to the Voucher purchased and the value of the service lost in relation to the Voucher. For example if you purchased a 48 hour voucher and used 24 hours of access without issue, your maximum refund entitlement would be 50% of the cost of the Voucher.
13.4 Any refunds payable by Camping Connect shall be paid using the payment details used by you to originally purchase the Voucher. We shall endeavour to make such a refund within 10 working days from the date that we agree in writing that a refund is due and payable. Such refunds may however be subject to deductions in the event that we have already started providing the Services, in which case you must pay us for the Services provided and a pro rata deduction shall be made to the refund.
13.5 Camping Connect reserves the right to issue an additional Voucher in lieu of a refund payable under this clause 13.
14.1 We may monitor and record calls made to the helpdesk. We do this for training purposes and to improve the quality of our helpdesk. Occasionally, for operational reasons, we may have to:
14.2 interrupt the service and if we do so, we will restore it as quickly as we can;
14.3 Occasionally it may be necessary for Camping Connect to carry out maintenance, or upgrade work on the site infrastructure, or the equipment provided to you. Sometimes this may cause a temporary loss of service while the work is carried out. In addition, through no fault of Camping Connect your service may be disrupted through power outage, or equipment failure. In these circumstances Camping Connect will provide a refund for any services not received for for any outage lasting more than 48 hours.
14.3 change the login password or disable the password login if a password is required for the service at a specific network, and if we do so, we will notify you of the new password as soon as practicable, using the contact details you have provided
14.4 Camping Connect may share customer data with carefully selected third party companies solely to enable the company to provide the Wi-Fi service. This data may include (but it is not limited to), name, address, email address and purchase information. For further information please see our privacy policy at Privacy Policy
14.5 This information is captured to assistCamping Connect in providing technical support, as well as to prevent unauthorised use of our networks.
14.6 Camping Connect will not sell or provide this information to any third party for marketing use. Information may be passed to the UK Government or regulatory authorities, or UK police to assist with investigations into alleged or actual criminal activity on our networks.
14.7 By agreeing to these terms and conditions you agree that Camping Connect may hold your data in order to supply your service and meet its legal obligations.
15.1 Unfortunately, we cannot guarantee that the service will never be faulty. Unless these terms and conditions say otherwise, we have no liability (to the extent permitted by law) to you (whether or not we are negligent) for any direct financial loss, loss of profit, revenue, time, anticipated savings or profit or revenue, opportunity, data, use, business, wasted expenditure, business interruption, loss arising from disclosure of confidential information, loss arising from or in connection with use of the service or inability to use or access the Service or a failure, suspension or withdrawal of all or part of the Service at any time or damage to physical property or for any other similar direct loss that may arise in relation to this agreement whether or not we were advised in advance of the possibility of such loss or damage.
15.2 Unless these terms and conditions say otherwise, we have no liability (to the extent permitted by law) to you (whether or not we are negligent) for any indirect or consequential loss or damage whatsoever.
15.3 We do not warrant or guarantee that the Service will be compatible with your equipment, any software that you may use or your communications network. We cannot guarantee the performance of the internet or that you will be able to use the internet. Using the internet is at your own risk. If you are a consumer, nothing in the paragraphs above affects your rights under the law relating to a faulty or wrongly described service.
15.4 Sometimes we may choose to ignore it if you break one of our terms and conditions, or we may choose not to enforce a particular term. But even if we do this, we can still choose to enforce that term or take action because you break that or any other term in the future and ignoring a breach or not enforcing a term does not constitute a waiver of any of our rights under this agreement.
15.5 We are able to provide you with the Service because we have a contract with the Site operator. If for any reason whatsoever our agreement with the Site operator comes to an end, we are entitled to terminate this agreement immediately on giving notice. In the event of termination in accordance with this clause 15.5 we will refund you for any amounts paid in respect of the Service for a period where the Service hasn’t been used at the time when we’ve received compensation from the site operator in line with contractual terms with the site operator.
16.1 Customers can contact Camping Connect support by any of the methods detailed in our website (email, chat, text, phone).
16.2 Usual office hours are Monday to Sunday 8 AM to 6PM.
16.3 Extended support hours will be provided during peak season which is March-October.
16.4 Camping Connect may contact customers regarding their account or service by phone, SMS or email.
16.5 Customers are responsible for ensuring that Camping Connect are provided with correct and up to date contact information.
16.6 Camping Connect will not tolerate abusive language or behaviour towards its employees or subcontractors.
16.7 Occasionally it may be necessary to modify these terms and conditions that apply to your service. If this occurs Camping Connect notify the customer by email.
17.1 Complaints should be made in writing and emailed to support.campingconnect.co.uk. Your complaint will be reviewed and we will aim to resolve the complaint within 30 days of receipt.
18.1 We may transfer our rights and obligations under these terms to another organisation. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
18.2 This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
18.3 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
18.4 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Service, we can still require you to make the payment at a later date.
18.5 Unless otherwise stated in this agreement, notices given under this agreement shall be in writing and delivered to the following addresses:
18.6 If any provision of this agreement is held to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction, such provision shall be severed and the remainder of its provisions will continue in full force and effect as if this agreement has been executed with the invalid, illegal or unenforceable provision omitted.
18.7 An obligation on you within this agreement not to do something included an obligation on you not to agree or allow that thing to be done.
18.8 These terms are governed by English and Welsh law and you can bring legal proceedings in respect of the products in the English and Welsh courts.