This document sets out the terms and conditions for the provision of Camping Connect Wi-Fi. Your agreement with us for the provision of this service is made up of the following terms (each including any other document or information we refer to in those terms):
3. When your service starts, ends and your cancellation rights 3.1 – We will be deemed to have accepted your order to purchase a Voucher when we email you to accept it, at which point a contract will come into existence between you and us. If we are unable to accept your order for whatever reason, we will inform you of this in writing and not charge you for the Voucher. 3.2 – It is your responsibility to ensure your details are correct and up-to-date. 3.3 – Once you have purchased the Voucher, the Service subsequently starts on the earlier of (i) when you access it using the voucher code issued on the relevant login page or (ii) when you enter the correct password when logging on at selected sites. 3.4 – The length of time that you will be allowed to access the Service is dependant on the Voucher purchased and is subject to your compliance with these terms and conditions. 3.5 – Your agreement ends when the voucher you have purchased expires unless terminated earlier pursuant to clause 12 of this agreement. If Vouchers are not used or only part used, the Voucher (or remaining balance) will expire 12 months from the date of purchase. 3.6 – Voucher codes will only be valid for the time period to which the Voucher relates, starting at the date/time of purchase. If you do not use the voucher code in time, you must contact us to request a new voucher code. We may charge a reasonable administration fee for the issuing of a new voucher code. 3.7 – You have 14 days from the date you purchase your Voucher to change your mind. If you change your mind during this period, you must notify us in writing and, provided that you have acted in accordance with these terms, you shall then be entitled to receive a refund in accordance with clause 5.4. Whilst we will accept any clear written statement from you confirming your wish to cancel pursuant to this clause 3.7, for our model cancellation form please see here.
4. Voucher upgrades 4.1 – Camping Connect is unable to upgrade existing Vouchers already purchased to subsequently include additional devices or additional time. 4.2 – If you have purchased an incorrect Voucher, only if the voucher is unused and the mistake is notified to us within 14 days of purchase will we be able to issue you with a refund in accordance with clause 5.4.
5. Refunds 5.1 – In the event of an Outage, provided that the Outage is not related to either the personal equipment of the Customer or any acts or omissions of the Customer, we may refund the Customer an amount up to the equivalent of the cost of the Service lost as a result of such Outage (e.g. if the Customer purchases a 3 Day Voucher but experiences a 1 Day Outage, the Customer may be refunded for 1 days’ Service). 5.2 – In the event that a Customer is having a technical issue (other than an Outage) and requests in writing a refund within two weeks of the date of the issue, Camping Connect will investigate each issue on an individual basis. More information can be found here. Refunds are given at our absolute discretion and depending upon the specific circumstances and results of our investigation. 5.3 – We reserve the right to decline a refund if we have not been notified in writing of the issue within two weeks. Camping Connect does not offer any compensation above the agreed amount which will be calculated by reference to the Voucher purchased and the value of the service lost in relation to the Voucher. For example if you purchased a 48 hour voucher and used 24 hours of access without issue, your maximum refund entitlement would be 50% of the cost of the Voucher. 5.4 – Any refunds payable by Camping Connect shall be paid using the bank details used by you to originally purchase the Voucher. We shall endeavour to make such refund within 10 working days from the date that we agree in writing that a refund is due and payable. Such refunds may however be subject to deductions in the event that we have already started providing the Services, in which case you must pay us for the Services provided and a pro rata deduction shall be made to the refund. 5.5 – CampingConnect reserves the right to issue an additional Voucher in lieu of a refund payable under this clause 5.
6. Payment 6.1 – Once you have selected the Voucher which you wish to purchase, you will be re-directed to PayPal in order to pay for the voucher. You can pay using a PayPal account or by debit or credit card. 6.2 – You must pay for the Voucher in full in order to receive the voucher code. 6.3 – If for whatever reason your payment is unsuccessful and the voucher code has already been issued, the voucher code you have been issued will become invalid and you will not be able to access the Service until we have received full payment.
7. Using the service 7.1 – If the Service at a Site requires a login password in order to access it, then it is your responsibility to obtain it from the Site owner. 7.2 – The Service does not include: 7.2.1 – the connection from the Network to any customer network; 7.2.2 – any other services when you are connected to the internet; 7.2.3 – providing you with any equipment to access the Service or the internet; or 7.2.4 – technical support in relation to the Network, Service or any equipment. 7.3 – The Service may be impaired or interrupted by geographic, atmospheric or other conditions or circumstances beyond our control. We will provide a telephone helpdesk, email support and live chat support. Details of this are available on the Camping Connect Website support.campingconnect.co.uk. 7.4 – Once notified in accordance with clause 7.3, we will use reasonable endeavours to resolve any issue to the extent it relates to our provision of the Service. If we think that a fault you have reported does not relate to the Service, or is as a result of circumstances outside our control, we will usually be able to tell you when you call us, if we are unable to we will let you know as soon as practicable. 7.5 – As part of the Service, some Sites have asked us to block certain website addresses and you will not be able to access such website addresses while you are connected to the Service. 7.6 – Except for website address blocking described above, you accept that we have no control over the information transmitted via the Service. We have no liabilities or obligations to you in respect of such information and/or such use. 7.7 – You accept that we have no control over the information you transmit over the Service and that we do not examine the use to which you put the Service or the nature of the information you send or receive. We have no liabilities or obligations to you in respect of such information and/or such use. 7.8 – It is your responsibility to ensure that you obtain and maintain any licence or consent required for you to use the Service.
8. Security 8.1 – Whist security is not offered as part of the Service, the Service does not prevent you from having extra security e.g. firewalls on your equipment or customer networks. 8.2 – Due to the nature of the Service, you accept that we cannot guarantee the security of the Service against unlawful access or use. You should make sure that you have adequate security to prevent unlawful access to or use of the Service, access to your computing equipment or disclosure of confidential information. 8.3 – You accept that we do not guarantee the integrity, authentication, and confidentiality of any information, files and data (including but not limited banking information) you may wish to exchange over the internet. 8.4 – If you are supplied with a login password to access the Service either by Camping Connect or a Site owner then you must take all necessary steps to keep that password confidential and secure and you must use it properly and not exchange, transfer or sell that password to any third party. For further information – http://support.campingconnect.co.uk
9. Other things we may need to do We may monitor and record calls made to the helpdesk. We do this for training purposes and to improve the quality of our helpdesk. Occasionally, for operational reasons, we may have to: 9.1 – interrupt the service and if we do so, we will restore it as quickly as we can; 9.2 – change the login password or disable the password login if a password is required for the service at a specific network and if we do so, we will notify you of the new password as soon as practicable using the contact details you have provided.
Our responsibility to you 10.1 – Unfortunately, we cannot guarantee that the Service will never be faulty. Unless these terms and conditions say otherwise, we have no liability (to the extent permitted by law) to you (whether or not we are negligent) for any direct financial loss, loss of profit, revenue, time, anticipated savings or profit or revenue, opportunity, data, use, business, wasted expenditure, business interruption, loss arising from disclosure of confidential information, loss arising from or in connection with use of the Service or inability to use or access the Service or a failure, suspension or withdrawal of all or part of the service at any time or damage to physical property or for any other similar direct loss that may arise in relation to this agreement whether or not we were advised in advance of the possibility of such loss or damage. 10.2 – Unless these terms and conditions say otherwise, we have no liability (to the extent permitted by law) to you (whether or not we are negligent) for any indirect or consequential loss or damage whatsoever. 10.3 – We do not warrant or guarantee that the Service will be compatible with your equipment, any software that you may use or your communications network. We cannot guarantee the performance of the internet or that you will be able to use the internet. Using the internet is at your own risk.
11. Matters beyond our reasonable control Sometimes we may be unable to provide the Service because of something beyond our reasonable control, which may include: lightning, flood, severe weather, fire, explosion, terrorist activities, anything done by Government or other competent authority or industrial disputes. There may be other reasons too. In these cases, we do not have any liability to you for not providing the Service.
12. If you break this agreement 12.1. – In the event of: 12.1.1 – a serious misuse described in clause 7; or 12.1.2 – in the event that you are otherwise in breach of this agreement and such breach is incapable of being remedied, or 12.1.3 – any other agreements between us also being terminated early (unless by reason of our default); then we shall be entitled, in our absolute discretion, to immediately terminate this agreement without any liability or obligation to refund. 12. 2 – In the event of a breach of this agreement which is capable of remedy, rather than immediately terminate pursuant to clause 12.1, we will normally instead suspend the Service and give you an opportunity to put matters right in accordance with clause 12.3. 12.3 – Should we suspend the Service pursuant to clause 12.2 or choose, in our absolute discretion, to suspend rather than enforce our right to terminate pursuant to clause 12.1, then we will tell you what needs to be done before we reinstate it. If such actions are not taken within 7 days of us giving notice, we will thereafter be entitled to immediately terminate this agreement without giving notice and without any liability or obligation to refund any monies paid by you for the Service. 12.4 – Sometimes we may choose to ignore it if you break one of our terms and conditions, or we may choose not to enforce a particular term. But even if we do this, we can still choose to enforce that term or take action because you break that or any other term in the future and ignoring a breach or not enforcing a term does not constitute a waiver of any of our rights under this agreement. 12.5 – We are able to provide you with the Service because we have a contract with the Site owner. If for any reason whatsoever our agreement with the Site owner comes to an end, we are entitled to terminate this agreement immediately on giving notice. In the event of termination in accordance with this clause 12.5 we will refund you for any amounts paid in respect of the Service for a period where the Service hasn’t been used pursuant to clause 5.4.
13. Other important terms 13.1 – We may transfer our rights and obligations under these terms to another organisation. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. 13.2 – This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms. 13.3 – Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. 13.4 – If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Service, we can still require you to make the payment at a later date. 13.5 – Unless otherwise stated in this agreement, notices given under this agreement shall be in writing and delivered to the following addresses: 13.5.1 – to us, to our registered office address; and 13.5.2 – to you, to the address you provide to us when purchasing your Voucher. 13.6 – If any provision of this agreement is held to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction, such provision shall be severed and the remainder of its provisions will continue in full force and effect as if this agreement has been executed with the invalid, illegal or unenforceable provision omitted. 13.7 – An obligation on you within this agreement not to do something included an obligation on you not to agree or allow that thing to be done. 13.8 – These terms are governed by English and Welsh law and the parties can bring legal proceedings in respect of the products in the English and Welsh courts.