An update about our service desk and support
25 Mar 2020
As the world reacts and adapts to the coronavirus (Covid-19) outbreak, we’re working hard to make sure your services run smoothly but unfortunately, virus quarantine measures have now closed most parks across the UK.
We have implemented a full working from home procedure for the foreseeable future for all of the team. Our office will be open and we’ll prioritise faults and our sites which have residents and vulnerable customers living there.
We understand the importance of keeping all of your systems up-and-running during this time. We maintain comprehensive business continuity arrangements that are regularly tested as part of our ongoing business continuity and disaster recovery program. We’re actively monitoring our services to ensure we meet our contractual commitments.
We continue to monitor the situation and make decisions in alignment with the Government. Helpdesk & Customer Services Update (last updated 10 April 2020)
We are unable to receive direct calls into our team from guests and users, that’s why we’re asking that our customers work with us use our contact form and chat all times.
Sites which need urgent assistance can still call us on our direct number which can be found on our support site.
This is hard for us, and frustrating for you but we really appreciate your patience and understanding.
If guests have an active subscription which they are unable to use, please don’t contact us as we’re taking steps to ensure no-one is left out of pocket.
In the meanwhile, please go to support.campingconnect.co.uk
for troubleshooting and self-service tools.
Our thoughts are with those affected by the virus, particularly those who are sick. We wish them a speedy recovery, and we remain inspired by our healthcare workers and others who are caring for people around the world.
Thanks for bearing with us, and please take care.