How Camping Connect Ended Peak-Time WiFi Failures at Salop Leisure

For many holiday parks and caravan parks, WiFi works fine — until the park is full. Bank holidays, summer weeks, and peak weekends often expose the real weaknesses in a network, leading to slow speeds, dropouts, and frustrated guests.

That was the challenge facing Salop Leisure, a multi-site leisure group operating holiday home parks and touring caravan parks across the UK. Repeated peak-time WiFi failures were impacting guest satisfaction, holiday home owner confidence, and operational efficiency.

The Challenge: WiFi That Couldn’t Cope at Peak Times

Salop Leisure’s existing WiFi setup struggled whenever demand surged:

• Guests streaming, video calling, and using multiple devices caused slowdowns and outages

• Touring guests experienced poor outdoor coverage around pitches and communal areas

• Holiday home owners faced intermittent connectivity, reducing the perceived value of ownership

• Complaints increased, particularly during weekends and holidays

Crucially, Salop Leisure also needed reliable, rapid support, including outside normal working hours — something their previous arrangements couldn’t guarantee.

The Solution: Designed for Capacity, Not Just Coverage

Camping Connect worked closely with Salop Leisure to design a solution that addressed both infrastructure and support.

The approach combined:

• Direct-to-Caravan WiFi for holiday home owners, providing dedicated, high-quality connections rather than shared public WiFi

• Enhanced outdoor WiFi across touring pitches and communal areas, designed to handle high concurrent usage

• Network upgrades focused on peak demand, not average usage

• 7-day-a-week support, including weekends and bank holidays, with a dedicated line for park operators

By planning for worst-case demand scenarios, the network remained stable even during the busiest periods.

The Results: Reliable WiFi, Even When the Park Is Full

Following the rollout, Salop Leisure saw immediate improvements:

• Stable, high-quality WiFi during peak occupancy

• Fewer guest complaints and reduced operational pressure

• Improved reviews and stronger market positioning as a premium park operator

• Increased holiday home owner satisfaction and retention

• Greater trust thanks to dependable 7-day support

WiFi shifted from being a recurring problem to a competitive advantage — supporting both guest experience and long-term park value.

Want Peak-Time WiFi That Just Works?

If your holiday park WiFi struggles when demand is highest, a professionally designed and fully supported solution can make all the difference.

👉 Speak to Camping Connect about delivering reliable, peak-proof WiFi with 7-day support for your park.