Delivering a 5 Star Experience at your Park
Discussing how changing expectations are making it harder than ever for parks to keep up – and what to do.
With Ricky Dent (Landal GreenParks) & Ben Griffiths (Camping Connect)
Register HERE today!
What You’ll Learn
Join two industry leaders as they reveal what truly separates good holiday parks from exceptional 5★ destinations. Whether you’re a holiday park owner, general manager, or operations lead, this session will give you the insider knowledge, practical tips, and real-world examples you need to elevate your guest experience and boost your ratings.
Agenda Overview
1. Welcome & Introductions
A quick introduction to Ben, Ricky, and why guest expectations are changing faster than ever.
2. Ricky’s Story: Life Inside 5★ Holiday Parks
Hear Ricky Dent’s journey working in premium parks across the UK and Europe, including insights from his recent conference presentations.
3. What Makes a 5★ Park?
A behind-the-scenes look at the operational standards, cultural expectations, and service frameworks used by the best parks in the industry.
4. The Critical Drivers of 5★ Guest Reviews
The essential factors that influence guest satisfaction — and how to consistently deliver experiences customers rave about.
5. Practical Tips to Elevate Your Park’s Experience
Simple, actionable improvements you can make right away to improve service levels, team performance, and guest feedback.
6. Your Roadmap to Becoming a 5★ Park
A step-by-step plan outlining what’s required to lift your park from good to outstanding — including staffing, operations, and digital upgrades.
7. Live Q&A with Ricky & Ben
Your chance to ask questions and get tailored advice from two experts who’ve helped parks reach 5★ standards.
Why Attend?
If your goal is to stand out in a competitive market, boost guest satisfaction, and build a reputation that drives repeat bookings, this webinar is for you. You’ll walk away with insider knowledge from one of the UK’s fastest-growing park operators and fresh strategies you can apply immediately.
