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An update about our service desk and support

As the world reacts and adapts to the coronavirus (Covid-19) outbreak, we’re working day and night to make sure your services run smoothly. To see how we’re keeping our people and customers safe, and protecting our network, go here.

Unfortunately, virus quarantine measures have now closed most parks across the UK.

We have implemented a full working from home procedure for the foreseeable future for all of the team excluding our field staff. Our office will be open and we’ll prioritise faults and our sites which have residents and vulnerable customers living there.

We understand the importance of keeping all of your systems up-and-running during this time. We maintain comprehensive business continuity arrangements that are regularly tested as part of our ongoing business continuity and disaster recovery program. We’re actively monitoring our services to ensure we meet our contractual commitments.

We continue to monitor the situation and make decisions in alignment with the Government.

That’s why we’re asking that our customers work with us and; Only call if they have an urgent query that can’t wait and use our contact form and chat all other times. If guests have an active subscription which they are unable to use, please don’t contact us as we’re taking steps to ensure no-one is left out of pocket.

We really appreciate your patience and understanding as we prioritise helping our most vulnerable customers. In the meanwhile, please go to for troubleshooting and support. Our team are online and ready to help.

Our thoughts are with those affected by the virus, particularly those who are sick. We wish them a speedy recovery, and we remain inspired by our healthcare workers and others who are caring for people around the world.

Thanks for bearing with us, and please take care.